TERMS OF SERVICE
Detailing Services Terms & Conditions
This website is operated by YumCars®. When you book online or via phone with YumCars®, you must read and agree to the Terms & Conditions prior to making an appointment.
Throughout the site, the terms “we”, “we’ll”, “us” and “our” refer to YumCars® and the “Site” for our website, www.yumcars.co.uk.
YumCars® offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices contained herein.
These Terms & Conditions are not intended to be an offer for sale or supply of any goods or services which is capable of acceptance. Nor shall these Terms & Conditions form a condition, warranty or another term of any agreement which you may enter into with YumCars® for the supply of sale or goods or services. You are solely responsible for deciding whether any of our products or services are suitable for your purposes. YumCars® does not by these Terms & Conditions give or enter into any conditions, warranties or other terms or representations as to the fitness for purpose, satisfactory quality or compliance with a description of any YumCars® products or services.
By visiting our site, making a booking and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions. These Terms of Conditions apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website booking tool. By accessing or using any part of the Site, you agree to be bound by these Terms & Conditions. If you do not agree to all the Terms & Conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current Site shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. YumCars® reserves the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We will not tolerate any verbal or physical abuse towards any of their staff under any circumstances and relevant actions will be taken should any such behaviours be encountered.
Our store is hosted by WordPress who provides us with the online e-commerce platform that allows us to sell our products and services to you.
Upon making an appointment on our Site, you are bound under the Terms & Conditions provided by YumCars® herein.
- Refund & Cancellation Policy
A full refund will be given for any booking/detailing service within a minimum of 72 hours’ notice. Failure to provide notice will result in a minimum charge of 25% of the service cost.
Failure to attend for an appointment on the day of the service will result in the full value of the service being charged. We reserve the right to 25% service cost if a booking is cancelled within 72 hours without prior agreement and full payment if a booking is cancelled on the day without prior agreement.
- Booking Reservations
As a confirmation of booking, a deposit of £100 is taken to secure the reservation (only for full correction or enhancement details). This deposit is non-refundable, and it will go towards the overall cost of your service.
We have permission to hold a debit or credit card to secure a regular booking and we will charge the card following any booking.
We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Stripe.com.
Our detailing times are an estimate only as each vehicle is different and may require more or less time to fulfil the detailing type. Whilst every effort will be made to keep bookings to the same time and date, sometimes it may be necessary to make these changes, but we will endeavour to communicate any changes prior to arrival.
YumCars® reserves the right to alter or amend a booking time/date without penalty but the customer will be notified.
We reserve the right to alter or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
If any problems with the vehicle occur that are out of our control whilst in our care, such as a flat tyre, flat battery etc, it will be your responsibility to fix the problem. If any delay is caused by any such issues, we reserve the right to re-arrange your booking to prevent any further delay with subsequent bookings.
We reserve the right to decline or cancel our services to anyone at any time and/or deny customer demands above and beyond the booked detailing package.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for detailing and the booking has not been cancelled in advance (please see Cancellation Policy).
All orders placed require package and vehicle condition verification prior to any detailing work commencing.
Customers are advised to remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. We will not accept any liability for any loss or damage to any personal property which includes the vehicle being detailed or to the location of service. Any vehicle that is left parked outside before the arrangement of a service commencing will be left at the customer’s own risk.
Please be assured that your vehicle is being serviced in a lawful and safe area.
- Disclaimer of Liability
All vehicles are left at the customer’s own risk and must be able to withstand normal cleaning processes. Please be assured that your vehicle is being kept in a safe and secure unit.
All prices quoted on our website and booking tool are inclusive of VAT.
We reserve the right to charge each vehicle according to its condition, the type and size and amend any price accordingly during the detailing process, should it differ from the original estimate.
A surcharge may be applied that involves excessive pet hair, urine, vomit, blood, faeces, or other hazardous materials.
YumCars® reserve the right to charge an hourly rate of £60 (or proportion thereof) for any vehicle which is not collected within the boundaries of the booking unless otherwise agreed.
A daily rolling charge of £100 will apply for any vehicle that is not collected within 24 hours of completion and needs to be stored within our premises unless agreed otherwise. This charge will also apply if a customer chooses to stop their arranged service before completion and fails to collect their vehicle that same day of their cancellation.
- 7. Communications
We may contact you by phone, email and/or SMS to confirm or schedule your booking request, provide information about the detail and to conduct a customer satisfaction survey after the work is completed. In the event of a cancelled request, we may call you to enquire about your reasons for cancelling.
Your name, phone number and vehicle information will be shared with us and/or our marketing platforms and we may ask you where you heard about YumCars® in order to gauge our marketing strategies.
Any charges from your phone provider as a result of a telephone call or SMS will not be responsible for by us. All inbound and outbound customer service calls may be recorded for quality assurance.
- Service Guarantee
If there is a probable and clear cause that we did not fulfil the package as ordered, we will offer a refund or redo the uncompleted or unsatisfactory portion of the service.
Cleaning the vehicle personally or professionally after the initial service without authorisation from us voids our Service Guarantee. Refunds or reimbursements will not be made after any unauthorised cleaning or repairs.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odours, human or animal biological waste, mould, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds or any additional work will be performed outside of the original package or estimate.
Some issues may require additional services beyond those you ordered. Refusing the services recommended by us may invalidate the service guarantee.
Only services included in your order and additional services authorised by us are covered under our service guarantee. Any services not authorised by YumCars® are at customer’s own risk.
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of YumCars®.
Any claims must be filed within 24 hours of the completion of the detail by phone or email. Pictures of the area must be emailed to firstname.lastname@example.org within 24 hours of the claim being made.
- Gift Cards
Gift Certificates can only be used once per vehicle per service.
Gift certificates cannot be combined or redeemed with additional promotions or discounts.
Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, inflation, or demand.
Additional charges will apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
After 12 months of non-use, the gift certificate is non-redeemable.