Shipping and returns policy
Shipping & Delivery
Typical methods and costs of delivery are as shown under your shipping boot and are confirmed at checkout. DPD next day delivery is only eligible to customers based in the UK and orders must be placed by 3pm.
You will receive an estimation time/date for delivery via SMS and/or email, and we will endeavour to deliver any products ordered within the estimated period.
Delivery may be delayed due to circumstances outside of our control. If this occurs, we will notify you as soon as possible and take steps to minimise the effect of the delay. We shall have no liability for delays.
In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product. Any charges as a result of any failed deliveries that have incurred, or due to any package being returned to us will be your responsibility.
We will be happy to replace for free of charge, any goods damaged in transit provided that we receive written notification of such damage within two days of delivery. Goods received in a damaged or unsatisfactory condition must be returned to us at the customers expense for inspection.
Return & Cancellation Policy
If you had a change of mind, you can cancel your order at any time that same day before 3pm and a full refund will be given.
If for whatever reason you are not satisfied with our products, you can return them for a full refund within 7 days of delivery.
Some items cannot be returned, including:
- YumCars® Gift Certificates
- Any used or opened products
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
If your order arrives damaged or defective, we can replace these items or parts at no cost. Simply contact us to let us to let us know within 48 hours of receiving your order. We may ask you to send us a picture of the damaged item for own inspection and records.
We will refund the item’s price and the return shipping cost will automatically be deducted. You can choose between two refund methods.
1) Receive a refund as Store Credit.
After we receive the item(s) back from you, we’ll credit your YumCars® account within 1 business day.
2) Receive a refund to your original payment method, unless you have expressly agreed otherwise.
We’ll process your refund within 3-5 business days after we receive the item(s) back.
DETAILING SERVICES Refund & Cancellation Policy
A full refund will be given for any booking/detailing service within a minimum of 72 hours’ notice. Failure to provide notice will result in a minimum charge of 25% of the service cost.
Failure to attend for an appointment on the day of the service will result in the full value of the service being charged. We reserve the right to 25% service cost if a booking is cancelled within 72 hours without prior agreement and full payment if a booking is cancelled on the day without prior agreement.