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Shipping, Refunds & Returns

SHIPPING & DELIVERY

Delivery costs are confirmed at checkout and are calculated based on the weight of the items in your basket and the provided delivery address. We use a weight-based system to calculate shipping costs worldwide. Typical UK mainland shipping, weighing under 10kg, starts at £7.00.

We only offer an express 24-48 hour delivery as part of our service, which is the fastest form of shipping which you have paid extra towards as part of the service performed by us. All UK mainland parcels will be send using the courier DPD. All orders sent using this express service are tracked and all customers will be notified of the expected delivery from DPD by email and/or the mobile number provided at checkout. A working day is classed as a Monday-Friday, and excludes bank holidays and weekends. Please note: Any order placed after 2pm on a Friday, will be dispatched by us on the following Monday for delivery on Tuesday, unless this includes a bank holiday.

Express delivery is a 24-48 hour tracked service and is only eligible to customers based in the UK and orders must be placed by 2pm for the same day dispatch. Express delivery is non-refundable on any goods returned to us. For international orders, a DPD tracked courier service will be used, however, delivery times cannot be guaranteed by us. All international orders are liable for paying for their own customs duties and taxes to their government prior to the release of goods.

You will receive an estimation time/date for delivery via SMS and/or email, and our courier we will endeavour to deliver any products ordered within the estimated period. A time slot will be sent to you by DPD when delivery is expected that day. Your name, address, email and contact number will be provided to our courier for the delivery service and it will be visible on the parcel label if it has been provided at checkout. It is your responsibility to choose or update your preferences for the delivery if you will not be in at the specified time/date. If a ‘safe place’ is selected by you for the courier, and the parcel has been delivered to your specified safe place, in the event of a missing parcel, the courier, nor YumCars will not hold any responsibility for the loss of goods.

Delivery may be delayed due to circumstances outside of our control. If this occurs, our courier will notify you as soon as possible and take steps to minimise the effect of the delay. YumCars shall have no liability for courier delays.

In the event of a sale or event, due to extreme volume, dispatch of goods maybe delayed by us, however, we will always endeavour to process all orders as quickly as possible and we will dispatch all goods using an express delivery service.

In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product. Any charges as a result of any failed deliveries that have incurred, or due to any package being returned to us will be your responsibility.

Shipping charges will not be refunded by YumCars for any returned parcel, for whatever reason, for performing an express delivery service. 

We will be happy to replace for free of charge, any goods damaged in transit provided that we receive written notification of such damage within 48 hours of delivery. Goods received in a damaged or unsatisfactory condition must be returned to us at the customers expense for inspection. 

RETURN & CANCELLATION POLICY

If you had a change of mind, you can cancel your order at any time that same day before 2pm and a full refund will be given, including any shipping charges. If a cancellation is made after 2pm, and the parcel has already been dispatched with our courier, the parcel must be returned to us at the customers expense and the original express delivery charge is not refundable as it is part of the service that we have performed for you at an extra charge.

If a parcel is returned to us by the courier as a result of providing the incorrect delivery details, or failing to collect a parcel from a selected drop off location, all charges incurred to us by the courier will be deducted from the order, along with the original delivery charge.

If for whatever reason you are not satisfied with our items, you can return them for a full refund, minus the express delivery charge within 14 days of delivery, if they have not been used, tampered with or damaged. Once returned, all items will be inspected by us before any refund is processed. 

Some items cannot be returned, including:

  • YumCars® Gift Certificates.
  • Any used or opened products.
  • Any items that have been tampered with or damaged by you.

Please note that you are responsible for the costs of returning any items back to YumCars. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £7.00 and £20.00 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This return delivery charge will be deducted directly from your refund.

All items are to be returned to: YumCars, Unit 20 Millennium Business Park, Enterprise Close, Mansfield, Nottinghamshire, NG19 7JY.

DAMAGED ITEMS

If your order arrives damaged or defective, we can replace these items or parts at no cost or offer store credit. A photograph of the damaged box upon delivery, with the shipping label in view must be taken at the point of delivery, and delivery is to be refused by the customer in order to make a claim with our courier. Simply contact us to let us to let us know within 48 hours of receiving/refusing your order. We will ask you to send us a picture of the damaged box/items for own inspection and records.

REFUND METHODS

We will refund the item’s price and the return shipping cost will automatically be deducted. You can choose between two refund methods.

1) Receive a refund as Store Credit.

After we receive the item(s) back from you, we’ll credit your YumCars® account within 1 business day.

2) Receive a refund to your original payment method, unless you have expressly agreed otherwise.

We’ll process your refund within 3-5 business days after we receive the item(s) back.

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